Asset ID:	1-72-1013610.1
Update Date:	2011-04-18
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1013610.1 :   L700/L180 - LTO Tape Causes Fatal Error When Loaded Upside-Down Into Library  


PreviouslyPublishedAs
219171

Applies to:

Sun StorageTek L1400 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek L180 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek L700 Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek L700e Tape Library - Version: Not Applicable and later    [Release: N/A and later]
All Platforms
Checked for relevance on 18-Jan-2011.
This is outdated information.
Set for deletion.

Symptoms

FSC30B1
Stuck tape
Library fails to load tape into drive
Fatal error
Offline

Changes

{CHANGE}

Cause

{CAUSE}

Solution

Resolution
This is fixed with the release of 3.00.13 L700 code and above.
The fix insures that the library will return the tape to its cell after a drive load failure.
Code versions after 3.00.13, the library attempts to put the upside-down tape into the drive 3 times and goes to the calibration block of the library each time to ensure the cartridge is seated into the hand. Each time the library logs a FSC30B1 then ends up putting the tape back into the original cell. The library stays online and ready for another command.
(This has been verified by engineering.)

When LTO tape is placed into library CAP upside-down, it will load into drive and cause a fatal error.
Current release of installed library code (3.04.03) will still read an upside down cart and attempt to load it into an LTO drive.
There is currently a bug in ACSLS 6.1.1 that causes the whole library to be taken offline if a mount fails to a drive in this way. The cartridge will still 
be returned to its home cell, but the ACSLS bug will take the LSM offline due to the mount failure. Note that L700 code 3.00.13 or higher still needs to be 
installed to correct the library fatal associated with upside-down cartridges.

@ L700, L180, LTO, upside down cartridge, ACSLS 6.1.1
Previously Published As STKKB526

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