Sun Storage 9970 System
 
Sun Storage 9960 System
 
Sun Storage 9985 System
 
Sun Storage 9980 System
 

GCS>Sun Microsystems>Storage - Disk>Datacenter Disk
 

webconsole reports error:

A network error occurred,the server is not ready,or an error occurred in the server.(3 2033)

"Raid Information Service Display" shows most of the HIC functions are not initialized

for example:

Function name			Status		        ErrorCode

HIC(E-Copy)			Not Initialize		0
HIC(LDEV Security)		Not Initialize		0
HIC(LDEV Gaurd)                 Not Initialize		0	
HIC(NAS)			Not Initialize		0
HIC(CFL)			Not Initialize		0
HIC(HORC)			Not Initialize		0
HIC(PPC)			Initialize(Error)	6023
HIC(OnDemand)		        Not Initialize		0
HIC(Monitor)		        Not Initialize		0

The HIC(Monitor) process failed to initialize, preventing the rest of the SVP web interface from coming up.

NOTE: Multiple Reboots of SVP did not resolve the issue.

The following steps should help to check issues with local HDD "D:" and fix them.

(1) Check SVP local disk "D:" we found that system
can not access it, But SVP need to store and access
data in directory D:\mondat.

Note: In D:\mondat, SVP stores some monitor data which is used by storage navigator.

   Check other normal SVP Local driver "D:"
it is only used by SVP via D:\mondat
In D:\mondat, SVP stored some monitor data
We notice that less than 2MB space is used on drive "D:"

   Checked windows event log, Many fatal errors from
local drive "D:" were logged since a few day ago.

(2) Based on HDS support document HDS52869,
we can Perform Quick Format for local HDD drive "D:"
and this action will not additionally impact SVP's operations,
because SVP lost local Driver "D:" already since last reboot.

   But, while we try to format local Drive "D:"
system report error: failed to format the drive.

(3) Go to Access Start-> Program-> Management Tool
-> Computer Management -> Storage -> Disk Management.
-> Right Click D: -> perform Format,
-> system start format Disk D
-> But system stopped at 49% for over 15 minutes,
-> Check windows event log, No new hardware errors from Drive "D:"
-> It seems that there are critical errors while formatting "D:"
-> Right Click "D:" to cancel formatting.
-> Right Click "D:" to remove logical Partition
-> add new partition "D:" with 4.5GB size to avoid
those failed cylinders on old partition "D:"
NOTICE: use NTFS file system type.
-> wait for formatting completed.
-> check "D:" via windows explorer, it is okay for use.

(4) Reboot SVP, system auto created needed directory
D:\mondat,

(5) access Storage navigator via local SVP-> web-console,
it is okay for use, then access storage navigator remotely,
it is okay as well.

   It is good, NO need to replace SVP assembly.

   APAC Case #10946376
Esc# 1-17847502
AMER Case #65059405

(2) Refer to HDS Support Document HDS 36211 & HDS52869 via HDS channel-One website(https://channelone.hds.com/indexmain.cfm) or get helps from PTS to get these two documents if there isn't a valid user name & password.

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