Sun StorEdge[TM] 3510 FC Array: Configuring with Crystal+ cards

Asset ID:	1-72-1009437.1
Update Date:	2009-09-15
Keywords:

Solution Type Problem Resolution Sure

Solution 1009437.1 : Sun StorEdge[TM] 3510 FC Array: Configuring with Crystal+ cards

Related Items


Sun Storage 3510 FC Array

Related Categories


GCS>Sun Microsystems>Storage - Disk>Modular Disk - 3xxx Arrays

PreviouslyPublishedAs
213040

Symptoms

When a system configured with the Crystal+(375-3030 - a dual channel FC PCI
card), attaching a Sun StorEdge[TM] 3510 FC Array is power-cycled, the
array is not seen either at the OK prompt, or under the format program.

At the OK prompt, a 'probe-scsi-all' command will return:

 {1} ok probe-scsi-all
This command may hang the system if a Stop-A or halt command
has been executed.  Please type reset-all to reset the system
before executing this command.
Do you wish to continue? (y/n) y
/pci@1d,700000/pci@1/SUNW,qlc@5
Fibre Channel link not ready - Loss of Sync
Fibre Channel link down

 /pci@1d,700000/pci@1/SUNW,qlc@4
***************************  Local Loop Devices  ***************************
Adapter loopId - 0

 /pci@1c,600000/scsi@2,1

If the system is booted, the format command will also not see the device.

Resolution

The solution is, to reconfigure the data rate of the channel on the Sun
StorEdge 3510 FC Array, from 'auto' to '1GZ'. With the data rate set to auto,
the array and the Host Bus Adapter(HBA), do not sync up properly.

Relief/Workaround

The temporary workaround, is to manually force a Loop Initialisation
Primitive(LIP) sequence, by disconnecting and reconnecting the fiber cable to the
Sun StorEdge 3510 FC Array. This will cause the HBA and SE3510 to resync to the
proper speed.

Additional Information

while bugid# 506386 references Ex500 and HBA# 375-3048, this issue has been
observed on N240's and Crystal+ (#375-3030)

Product
Sun StorageTek 3510 FC Array

Internal Comments

See Bug ID: 6256052

Synopsis: Crystal+ HBA cannot see 3510 after host power cycle if 3510 primary

controller is in bottom slot

power cycle, 3510, missing LUN
Previously Published As
81434

Change History
Date: 2005-05-20
User Name: 18392
Action: Approved
Comment: Added prodcut names, product nouns, did trademarking, moved the rest of the problem description into the problem statement area where it belongs, added a bug reference to internal-only section. Corrected spelling, grammar, did some re-wording and formatting for clarity and readability.
Version: 4
Date: 2005-05-18
User Name: 18392
Action: Accept
Comment:
Version: 0
Date: 2005-05-18
User Name: 124974
Action: Approved
Comment: Looks good.
Version: 0
Date: 2005-05-18
User Name: 12196
Action: Approved
Comment: correction made
Version: 0
Date: 2005-05-18
User Name: 124974
Action: Rejected
Comment: In the products section, SE3310 LVD drive is selected. I dont see how this SRDB is related to a 3310. Please make the proper changes.
Version: 0
Date: 2005-05-05
User Name: 124974
Action: Accept
Comment:
Version: 0
Date: 2005-05-05
User Name: 12196
Action: Approved
Comment: for your review
Version: 0
Date: 2005-05-05
User Name: 12196
Action: Created
Comment:
Version: 0
Product_uuid
58553d0e-11f4-11d7-9b05-ad24fcfd42fa|Sun StorageTek 3510 FC Array

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