Asset ID:	1-72-1009381.1
Update Date:	2009-09-24
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1009381.1 :   Sun Fire[TM] E4900/E6900 server: RTS listed as "not present" in Cabinet  


PreviouslyPublishedAs
212971

Symptoms
Left/Front Redundant Transfer Switch(RTS): was listed as "not present".

Though it was physically present, the frame manager did not see it properly.

Resolution
NOTE: Remove the power cords from the both RTS': Shock Hazard!

Remove both front RTS', inspect the internal Redundant Transfer Unit(RTU) cabling,
and make sure the internal cable from the RTU backplane to the front data
connectors J13 & J15, is connected/seated properly.

For a view of the front RTU and connectors J13 & J15:

http://sunsolve.central.sun.com/handbook_internal/Devices/AC_Power/ACPOWER_SunFire_Redund_Trans_Unit.html

Product
Sun Fire E4900 Server
Sun Fire E6900 Server

Internal Comments
I have seen this twice, 2x systems, SF4900 brothers who came off the assembly line sequentially, both had the same problems/symptoms.

RTS, not present
Previously Published As
83435

Change History
Date: 2006-01-23
User Name: 18392
Action: Approved
Comment: Added product names, trademarking, expanded abbreviations, added STM. Did some re-wording and formatting for clarity, brevity and readability. Remember, our customers want concise, easy-to-read instructions to fix their problems.
Version: 5
Date: 2006-01-23
User Name: 18392
Action: Accept
Comment:
Version: 0
Date: 2006-01-23
User Name: 79977
Action: Approved
Comment: Sorry I've been sat on this

Feedback incorporated

Passing to final review

bj
Version: 0
Product_uuid
bed24aa9-0598-11d8-84cb-080020a9ed93|Sun Fire E4900 Server
4fe39727-0599-11d8-84cb-080020a9ed93|Sun Fire E6900 Server

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