Asset ID:	1-72-1008844.1
Update Date:	2009-11-05
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1008844.1 :   Sun Management Center "chassis failed to update status" errors on Sun Fire[TM] v1280, E2900, 3800, 4800, 4810, E4900, 6800, E6900, and Netra[TM] 1280/1290 servers.  


PreviouslyPublishedAs
212179

Symptoms
In order to validate if this is your issue, perform the following checks:

1. Login to the Sun[TM] Management Center (SunMC) console and there is a black splat over the platform system controller.
   
2. Ctail the agent.log and the following error will appear:
   "SNMP: Unknown security name".
   
3. The ability to ping both the system controller and SunMC server by IP and hostname works fine.
4. Launch the following command:
   

   # /opt/SUNWsymon/util/bin/sparc-sol2.8/snmpwalk -h  -c P-public 
   

5. Receive immediate error "Request time out"

Resolution
Perform the following to resolve this issue:
Telnet or SSH to the Main System Controller (SC) platform shell and run the following command:

hostname-sc0:SC> showplatform -v

The Community String fields should be populated:

Public Community String: P-public
Private Community String: P-private

All domains powered on or off should have data in these fields.  If there is no data, then update these fields (use the setupplatform command - see the Command Reference Manual for details.) and reboot the system controller.  Performing this has no affect on the active domains.

Restart the SunMC console. Launch the snmpwalk again and data should start scrolling:

# /opt/SUNWsymon/util/bin/sparc-sun-solaris/snmpwalk -h  -c P-public

Sun SNMP Agent, SUNW-SUNFIRE, version 5.15.1
1.3.6.1.4.1.42.2.70
93187683
6800-hw-sc0
Hardware Lab
72
2
1
2
eri
lo
6
24
1500
32768

Additional Information
Relevant SunMC References:

• http://www.sun.com/software/products/sunmanagementcenter/index.xml
• Sun Management Center 3.5 Document Collection

Product
Sun Management Center 3.0
Sun Management Center 3.5
Sun Fire 6800 Server
Sun Fire 4800 Server
Sun Fire 4810 Server
Sun Fire 3800 Server
Sun Fire E6900 Server
Sun Fire E4900 Server
Sun Fire E2900 Server
Netra 1280 Server
Sun Netra 1290 Server


sunmc, symon, chassis, serengeti, lw8, sunfire, netra, failed, status, snmp, request time out
Previously Published As
70635

Change History
Change History
Date: 2009-11-5
User Name: Joshua Freeman
Action: Update
Comment: Reviewed per ESG Content Team work and updated systems included in this article, added keywords, improved wording and corrected some spelling mistakes.
Version: 0
Date: 2006-01-22
User Name: 18392
Action: Update Canceled
Comment: *** Restored Published Content *** SSH Audit
Version: 0
Date: 2006-01-22
User Name: 18392
Action: Update Started
Comment: SSH Audit
Version: 0
Date: 2003-07-08
User Name: 7058
Action: Approved
Comment: Great doc on SunMC.
Made TMARK adjustments.
Version: 0
Date: 2003-07-03
User Name: 121379
Action: Approved
Comment: Well written document. Good to go.
Version: 0
Date: 2003-06-30
User Name: 123827
Action: Approved
Comment: Please review the following SunMC procedure for SunFire class system.
Version: 0
Date: 2003-06-30
User Name: 123827
Action: Created
Comment:
Version: 0
Product_uuid
b2587a1a-2bd5-11d6-95ca-c0130cd57c28|Sun Management Center 3.0
29da7938-0a18-11d6-8a41-9ed1ad6d6779|Sun Fire 6800 Server
29d3a694-0a18-11d6-92da-df959df44cdd|Sun Fire 4800 Server
29d05214-0a18-11d6-92b2-a111614865b5|Sun Fire 3800 Server

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