Asset ID:	1-72-1008780.1
Update Date:	2009-09-27
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1008780.1 :   Ultra Enterprise[TM] 3500: Resolving intermittent internal boot disk failures  


PreviouslyPublishedAs
212053

Symptoms
Booting from an Ultra Enterprise 3500 internal drive fails with "invalid
wwn" and "can't open boot device". The boot drive, as well as all drives
on the boot drive's fibre loop cannot be seen with probe-fcal-all at this
point. A subsequent power cycle typically allows the system to boot.

Note: This boot failure may occur intermittently.
(i.e.; it may take several successful reboots before a failure reoccurs).

Resolution

This failure may be fixed with a firmware update patch for the internal
drives.
Determine which type of internal drives are being used (use the format
utility or probe-fcal-all from the ok prompt) and then update the firmware
for those drives by following the Patch Installation Instructions in the
README file that comes with the firmware update patch 109962.
NOTE: The following patches are required with the above firmware update
patches.  Insure that the following patches are applied before updating
the drive firmware:
Solaris[TM]
2.5.1   105310-05 or higher (socal, sf driver, and luxadm patch)
2.6     105356-01 or higher (/kernel/drv/ssd patch)
2.6     105357-01 or higher (/kernel/drv/ses patch)
2.      105375-04 or higher (sf & socal driver patch)

Product
Sun Enterprise 3500 Server

Previously Published As
21527

Change History
Date: 2003-10-22
User Name: 81292
Action: Approved
Comment: KCCP: Ready to publish...
Version: 0
Date: 2003-10-17
User Name: 39822
Action: Approved
Comment: Document is ready for issue.
Version: 0
Date: 2003-09-18
User Name: 90101
Action: Approved
Comment: As part of the sunsolve cleanup project I updated this srdb.
the disk firmware patches that it referenced were obsoleted by
patch 109962.
I removed:
Drive: Patched with:
9GB ST19171FC 106129-09 or higher
9GB ST39102FC 108104-01 or higher
18GB ST118273F 108102-02 or higher

and added 109962 to the end of the paragraph.
Version: 0
Date: 2003-09-15
User Name: 90101
Action: Updated
Comment:
Version: 0
Date: 2003-05-20
User Name: Administrator
Action: Migration from KMSCreator
Comment: updated by : Chris Calkins
comment : checked spelling
ISSUED
date : Jan 3, 2000
Version: 0
Product_uuid
29b720d2-0a18-11d6-9865-e60ab6457390|Sun Enterprise 3500 Server

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