Sun StorEdge[TM] 9900 HiCommand Tuning Manager GUI Unix agent is showing good status but "Error:both" on configuration status

Asset ID:	1-72-1007993.1
Update Date:	2009-09-15
Keywords:

Solution Type Problem Resolution Sure

Solution 1007993.1 : Sun StorEdge[TM] 9900 HiCommand Tuning Manager GUI Unix agent is showing good status but "Error:both" on configuration status

Related Items


Hitachi HiCommand Tuning Manager
 Sun Storage 9990 System
 Sun Storage 9910 System
 Sun Storage 9960 System

Related Categories


GCS>Sun Microsystems>Storage - Disk>Datacenter Disk

PreviouslyPublishedAs
211027

Symptoms

On the HiCommand Tuning Manager (HTnM) GUI Solaris[TM] Unix agent is showing good status but "Error:both" on configuration status.
On HTnM GUI select Administration - Agents - Available agents

Available Agents

       Name       Service ID                      Type    Status  Configuration Status
netrat4-a  UA1netrat4-a, EA1netrat4-a      Unix    up      Error: both

Resolution

This behaviour has been seen after a successful installation of the first 3 CDs of HTnM installation CDs.
The HTnM agents Error:both indicates that HTnM Agent is now up and running but both Unix Agent store and collector are not configured correctly as yet.

Two known causes:

1. HTnMAgents is installed but setup has not been completed as can be seen from undefined services and port numbers

'/opt/jp1pc/tools/jpcnsconfig port list all'

Component ServiceID Services Port Host Name
---------------- ------------------ --------------- -------- ------------------
Name Server PN1001 jp1pcnsvr 22285 netrat4-a
Master Manager PM1001 jp1pcmm 20271 netrat4-a

<snip>

Agent Collector EA1netrat4-a <undef> <undef> netrat4-a
Agent Collector UA1netrat4-a <undef> <undef> netrat4-a
KAVE05916-I The service configuration information listing ended normally.

What is required is to stop all agent services and configure services with default port numbers

'/opt/jp1pc/tools/jpcstop all' followed by
'/opt/jp1pc/tools/jpcnsconfig port define all'

Component[Name Server]
ServiceID[PN1001]
Port[22285] :

<snip>

Component[Agent Store]
ServiceID[US1netrat4-a]
Port[20277] :
Component[Agent Collector]
ServiceID[UA1netrat4-a]
Port[20278] :
KAVE05917-I The service configuration information definition ended normally.

2. Unable to resolve IP address from which the Tuning Manager and HTM Agents are installed or when there are multiple ip address configured.
The solution is the insert the host name `uname -n` and IP address into /opt/jp1pc/jpchosts file, HTnM reads this file before using Solaris naming service.

Additional Information

References:

- HiCommand Tuning Manager Installation Guide
- Hitachi HiCommand Tuning Manager User's Guide
- HiCommand Tuning Manager Agent for Platform (Unix) Reference Guide

Product
Sun StorageTek 9900 HiCommand Tuning Manager 4.1
Sun StorageTek 9900 HiCommand Tuning Manager 4.0
Sun StorageTek 9960 System
Sun StorageTek 9910
Sun StorageTek 9990 System

Internal Comments

This SRDB is as a result of ESC 1-10941173

The reference documents listed above can be downloaded internally from

http://pts-storage.west.sun.com/products/T99x0/documentation.html

HiCommand, Tuning Manager, 99x0, 99x0V, 9990, HTnM, Unix agent, Error:both
Previously Published As
82574

Change History
Date: 2006-01-18
User Name: 7058
Action: Update Canceled
Comment: *** Restored Published Content *** SSH AUDIT
Version: 0
Date: 2006-01-18
User Name: 7058
Action: Update Started
Comment: SSH AUDIT
Version: 0
Date: 2005-09-23
User Name: 25440
Action: Approved
Comment: Put official product name in title. Publishing.
Version: 3
Date: 2005-09-23
User Name: 25440
Action: Accept
Comment:
Version: 0
Date: 2005-09-23
User Name: 128938
Action: Approved
Comment: I had vexed through the documents and done some minor cosmetic
changes which include defining the abbreviation use in the document without changing any original content within this SRDB.

IThe document is accurate as far as I can tell and should now be forward for Final Review and thus publication.
Version: 0
Date: 2005-09-20
User Name: 128938
Action: Accept
Comment:
Version: 0
Date: 2005-09-20
User Name: 87953
Action: Approved
Comment: Pls review this document
Version: 0
Date: 2005-09-09
User Name: 87953
Action: Created
Comment:
Version: 0
Product_uuid
7a15a70d-b756-11d9-8a74-080020a9ed93|Sun StorageTek 9900 HiCommand Tuning Manager 4.1
6b8bca84-52d7-11d9-a841-080020a9ed93|Sun StorageTek 9900 HiCommand Tuning Manager 4.0
2a94fb3c-0a18-11d6-90a8-c9c08656284f|Sun StorageTek 9960 System
2a918ae2-0a18-11d6-834a-c679537eebe7|Sun StorageTek 9910
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System

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