Sun StorEdge[TM] 3310:Symptom:3310 not seen when connected to LVD SCSI-3 (jasper) HBA

Asset ID:	1-72-1004867.1
Update Date:	2009-09-13
Keywords:

Solution Type Problem Resolution Sure

Solution 1004867.1 : Sun StorEdge[TM] 3310:Symptom:3310 not seen when connected to LVD SCSI-3 (jasper) HBA

Related Items


Sun Fire V240 Server
 Sun Storage 3310 Array

Related Categories


GCS>Sun Microsystems>Servers>Entry-Level Servers
 GCS>Sun Microsystems>Storage - Disk>Modular Disk - 3xxx Arrays

PreviouslyPublishedAs
206829

Symptoms
A new Sun StorEdge[TM] 3310 was connected to the LVD SCSI-3 HBA
installed in a v240, probe-scsi-all did not see the 3310 nor did any device
entries build when boot -r was done yet when this same array was connected
to the onboard LVD SCSI the 3310 is visable with a prob-scsi-all and device
entries were built.

Resolution
Reviewing the /var/adm/messages file we find that we were generating error
messages when the array was connected to either the onboard LVD or the LVD
SCSI-3 (jasper) HBA.

ONBOARD:
--------
scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1 (glm1):
Connected command timeout for Target 0.0
genunix: [ID 408822 kern.info] NOTICE: glm1: fault detected in device;
service still available
genunix: [ID 611667 kern.info] NOTICE: glm1:Connected command timeout for
Target 0.0
glm: [ID 280919 kern.warning] WARNING:ID[SUNWpd.glm.cmd_timeout.6017]
scsi: [ID 107833 kern.warning] WARNING: /pci@1c,600000/scsi@2,1 (glm1):
Target 0 disabled wide SCSI mode
glm: [ID 681974 kern.warning]WARNING:ID[SUNWpd.glm.sync_wide_backoff.6012]
scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1 (glm1):
Target 0 reverting to async. mode
glm: [ID 802533 kern.warning]WARNING:ID[SUNWpd.glm.sync_wide_backoff.6013]
scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1 (glm1):
got SCSI bus reset
genunix: [ID 408822 kern.info] NOTICE: glm1: fault detected in device;
service still available
genunix: [ID 611667 kern.info] NOTICE: glm1: got SCSI bus reset
scsi:[ID 107833 kern.warning],WARNING:/pci@1c,600000/scsi@2,1/sd@0,0
(sd15): SCSI transport failed: reason 'reset': retrying command
scsi: [ID 107833 kern.warning] WARNING:/pci@1c,600000/scsi@2,1/sd@0,0
(sd15): SCSI transport failed: reason 'timeout': retrying command
HBA:
---
scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
Received unexpected SCSI Reset
scsi: [ID 107833 kern.notice]/pci@1d,700000/pci@1/scsi@4 (qus4):
Failed to Get Features
scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
Interrupt bit still set after 10 seconds. Card or firmware failure.
scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
ISP: Firmware cmd timeout
scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
Fatal error, resetting interface, flg 1
scsi: [ID 107833 kern.warning] WARNING:/pci@1d,700000/pci@1/scsi@4 (qus4):
Interrupt bit still set after 10 seconds. Card or firmware failure.
The error messages indicate that we are dealing with the a hardware issue.
Check the termination and cables for bent pins. Usually with SCSI bus DATA
phase parity errors it is the cable and/ or termination. Also check for
patches for glm, and disk firmware.
In this particular instance, it was found that a 3rd party LVD SCSI cable
was used to connect the array to the HBA. Below is a table that lists the
supported LVD SCSI-3 cables for use on a 3310 array.
X1136A  530-2982 Ultra-3 SCSI cable, VHDCI/VHDCI, 0.8M
X1137A  530-2983 Ultra-3 SCSI cable, VHDCI/VHDCI, 1.2M
X1138A  530-2538 Ultra-3 SCSI cable, VHDCI/VHDCI, 2M
X3830B  530-2984 Ultra-3 SCSI cable, VHDCI/VHDCI, 4M
X3831B  530-2985 Ultra-3 SCSI cable, VHDCI/VHDCI, 10M

Product
Sun StorageTek 3310 SCSI Array
Sun Fire V240 Server

3310, Jasper, lvd, v240, cable
Previously Published As
71821

Change History
Date: 2004-12-02
User Name: 71396
Action: Approved
Comment: Reviewed document, publishing.
Version: 3
Date: 2004-11-30
User Name: 71396
Action: Accept
Comment:
Version: 0

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