PSH: Diagnosis Issue for T5120 and T5220 (FMD-8000-11)

Asset ID:	1-72-1004253.1
Update Date:	2011-05-04
Keywords:

Solution Type Problem Resolution Sure

Solution 1004253.1 : PSH: Diagnosis Issue for T5120 and T5220 (FMD-8000-11)

Related Items


Sun SPARC Enterprise T5220 Server
 Sun SPARC Enterprise T5120 Server

Related Categories


GCS>Sun Microsystems>Servers>CMT Servers

PreviouslyPublishedAs
205881

Symptoms
A PSH diagnosis message appears on the console with the MSG-ID FMD-8000-11 (The Solaris[TM] Fault Manager unable to determine message summary).

The action recommended in the message: Run pkgchk-n SUNWfmd does not resolve the problem.

Resolution
On the Sun SPARC Enterprise T5120 and T5220, this PSH message may be caused by a known issue with a fault class name (SUNBUG: 6532872).

A fix for this issue is delivered by S10U5 (5/08) and with kernel patches:

SunOS 5.10: kernel patch 127127-11,
SunOS 5.10_x86: kernel patch 127128-11

Refer to the MOS (Patches & Updates)

Relief/Workaround

The EVENT-ID is highlighted in the example below:
SUNW-MSG-ID: FMD-8000-11, TYPE: Defect, VER: 1, SEVERITY: Minor
EVENT-TIME: Fri Jun 15 00:06:22 EDT 2007
PLATFORM: SUNW,SPARC-Enterprise-T5120, CSN: -, HOSTNAME: wgs40-127
SOURCE: cpumem-diagnosis, REV: 1.6
EVENT-ID:  e4cb7d73-b795-61d0-a232-ac5e017108ab
DESC: A Solaris Fault Manager component generated a diagnosis for which no message
summary exists. Refer to http://sun.com/msg/FMD-8000-11 for more information.
AUTO-RESPONSE: The diagnosis has been saved in the fault log for examination by Sun.
IMPACT: The fault log will need to be manually examined using fmdump(1M) in order
to determine if any human response is required.
REC-ACTION: Use fmdump -v -u <EVENT-ID> to view the diagnosis result.
Run pkgchk -n SUNWfmd to ensure that fault management software is installed properly.
Cut and paste the EVENT-ID onto the following command:
# fmdump -v -u
EXAMPLE
# fmdump -v -u e4cb7d73-b795-61d0-a232-ac5e017108ab
TIME                 UUID                                 SUNW-MSG-ID
Jun 15 00:06:22.2007 e4cb7d73-b795-61d0-a232-ac5e017108ab FMD-8000-11
 100%  <fault class>
       Problem in: cpu:///cpuid=8/serial=5D67334847
          Affects: cpu:///cpuid=8/serial=5D67334847
              FRU: hc://:serial=101083:part=541215101/motherboard=0
         Location: MB
If the <fault class> is fault.cpu.ultraSPARC-T2.misc_regs then it is a result of the issue caused by CR 6532872 . 
The faulty FRU displayed is correct. In the example above, the FRU is the motherboard. Contact Sun support to replace the faulty FRU.
If the <fault class> is not fault.cpu.ultraSPARC-T2.misc_regs then contact Sun support to diagnose the problem.

Product
Sun SPARC Enterprise T5120 Server
Sun SPARC Enterprise T5220 Server

Internal Comments
Place Sun Internal-Use Only content here. This content will be published to internal SunSolve only.

PSH, FMD-8000-11, T5120, T5220, defect.sunos.fmd.nodiagcode
Previously Published As
91179

Change History
Date: 2011-05-04
User name: Dencho Kojucharov
Action: Currency check (link updates)
Comments: audited by Entry-Level SPARC Content Lead
Date: 2009-11-17
User Name: 79977
Action: Updated
Comment: Currency update, audited by Dencho Kojucharov, Entry-Level SPARC Content Lead
Date: 2008-11-21
User Name: T230884
Action: Quality Review

Date: 2007-10-22
User Name: 29589
Action: Update Canceled
Comment: *** Restored Published Content *** whb - delete workng copy
Version: 0

Date: 2007-10-22
User Name: 29589
Action: Update Started
Comment: whb
Version: 0

Date: 2007-10-22
User Name: 29589
Action: Approved
Comment: Updated format.
This document has been approved by Mark Bennett to be Free.This is part of the FMA initiative. Please do not change audience.
Version: 6

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