DKU Microcode exchange is stopped with SVP messages SMT3167E

Asset ID:	1-72-1004090.1
Update Date:	2009-09-13
Keywords:

Solution Type Problem Resolution Sure

Solution 1004090.1 : DKU Microcode exchange is stopped with SVP messages SMT3167E

Related Items


Sun Storage 9980 System

Related Categories


GCS>Sun Microsystems>Storage - Disk>Datacenter Disk

PreviouslyPublishedAs
205694

Symptoms

When upgrade Sun StorEdge[TM] 9980V Microcode to current RGA (21-14-30-00/00)
using online exchange procedure, while the upgrade process were
at the stage of DKU micro-program upgrade, the following error
messages SMT3167E where received at the SVP (Service Console)
"Driver information acquisition failed for the following HDD:
HDDR16-1A"
Click "OK", and system came back with:
"SMT2435E"
An exchange of a microprogram finished abnormally.
Please check subsystem status and microprogram version
with MAINTENANCE, and also, check information from log ->
Information for details:
Upon reviewing the Running/FW (firmware) informations from
maintenance, and compared them with ECN (21-14-30-00/00)
Micro-program version list, all micro-programs such as
SVP,SSVP,DKCMAIN,LCP,CUDG,RAM Boot.etc were all upgraded as
listed in the ECN (Engineering Change Number) bulletin.
Retry the process by just upgrading DKU micro-program, error
persisted with error messages with "SMT3167E" on HDDR16-1A.
Micro-program - DKU upgrade still failed which prevent the
completion of the Microcode update leaving version up procedures,
such as: config version up, config backup, etc. unable to proceed.

Resolution

(1) Check the faulty HDDR16-1A with MAINTENANCE tool, it was in normal
status but not failed.
(2) Replace HDD (Hard Disk) - HDDR16-1A.  For detailed, follow the disk
replacement procedure of the maintenance manual for HDD normal status
(Not failed) replacement and remember to do correction copy.
(3) When the correction copy end and completed successfully, complete the
related SIM (System Information Messages).
(4) Re-run DKU Micro-program upgrade.  This time, the upgrade process
completed successfully and reported:
"The DKU microprogram is not updated because of the same revision."
(If there is actual needs for DKU FW upgrade, of course, system will
automatically start the microcode upgrade)
"An exchange of a microprogram finished normally.
Please check subsystem status and microprogram version
with MAINTENANCE"
What the above meant was that Microcode upgrade were successfully
ended now.
(5) Remember to follow-up on all the remaining procedure according to
microcode ECN version up procedures.

Product
Sun StorageTek 9980 System

Internal Comments
"Driver information aquisition failed for the following HDD:
HDDR16-1A" means that system could not read HDDR16-1A's Disk
Firmware informations during DKU - micro-program upgrade stage,
so, system could not determin whether it need to upgrade the
faulty HDD's disk firmware.

DKU, micro-program, microcode, Driver information aquisition failed
Previously Published As
88450

Change History
Date: 2007-04-05
User Name: 95826
Action: Approved
Comment: - verified metadata
- changed review date to 2008-04-05
- checked for TM - 1 added + full product name
- checked audience : contract
Publishing
Version: 3
Date: 2007-04-05
User Name: 95826
Action: Accept
Comment:
Version: 0
Date: 2007-04-05
User Name: 128938
Action: Approved
Comment: I had review the document and make some cosmetic changes without changing the content of the document. Passing on for Final Review.
Version: 0
Date: 2007-04-04
User Name: 128938
Action: Accept
Comment:
Version: 0
Date: 2007-04-04
User Name: 97961
Action: Reassign
Comment: Moved to correct Tech Group as per request from author.
Version: 0
Date: 2007-04-04
User Name: 100761
Action: Add Comment
Comment: This document should be reviewed by "Storage" Tech team. The submitter should re-submit this document to Storage team for tech review.

- Srinivas.
Version: 0
Date: 2007-02-06
User Name: 125432
Action: Approved
Comment: Expert,

Please kindly help to review this doc,
any error need to be corrected, please let me know.

Thanks,
Willis
Version: 0
Date: 2007-02-06
User Name: 125432
Action: Created
Comment:
Version: 0
Product_uuid
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System

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