Asset ID:	1-72-1002751.1
Update Date:	2011-04-15
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1002751.1 :   SL500 - Robot Fails to Initialize During Installation  


PreviouslyPublishedAs
203766

Applies to:

Sun StorageTek SL500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
All Platforms
Checked for relevance on 15-Apr-2011.

Symptoms

SL500 robot fails to initialize during installation.
There is no fault/service led lit up . The inventory fails to happen or freezes in between without robotic arm movement. This has been noticed in a couple of customer site. Firmware level : The issue has been noticed in different release of firmware (1048, 1070) and hence not specific to any revision of code.

Changes

{CHANGE}

Cause

As its noticed only during the installation, a part of the code can be corrupted which seizes the robot performing the calibration and fails initialization.

Solution

Resolution
The firmware has to be reloaded either through CLI or SLConsole.
You can choose to reload the same release of firmware to fix the issue for the site maintaining a specific release of code or upgrade to the next version (if available) according to customer requirement. The firmware reload in turn reboots the library after which the robot operates normally. Reloading the firmware is the permanent fix and the problem does not reoccur. The general firmware upgrade procedure can be followed to reload the firmware and there is no specific steps to abide for this incident.


SL500, robot, initialize, inventory fails





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