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| Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | ||
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Solution Type FAB (standard) Sure Solution 1000080.1 : On V440/N440 2P systems with OBP 4.22.19 firmware and ALOM firmware 1.5.4 may encounter a host power on failure.
PreviouslyPublishedAs 200096 Product Sun Fire V440 Server Bug Id <SUNBUG: 6452551> Impact On V440/N440 2P systems with ALOM 1.5.4 FW that has not yet been upgrade to ALOM 1.6.3 FW may encounter an Open Boot not responding failure during power on. Contributing Factors Products:
with Parts:
and the following configurations:
Symptoms This error message occurs during system power up. SC Alert:Host Power-On Failed: System Power OK, Open Boot not responding
Root Cause The root cause was determined to be the OBP probe timeout value of 2.5 seconds set in ALOM 1.5.4. Deviation WO_35484 was issued to Celestica (CMX) to rework V440/N440 systems by loading ALOM 1.6.3 FW. Resolution Upgrade the ALOM firmware to 1.6.2 or later, which increases the timeout for OBP probe to 10 seconds. ALOM 1.6.3 is available on sun.com download center at: http://www.sun.com/servers/alom.html. Sun Field personnel should diagnose this failure mode and verify that impacted V440/N440 systems can be fixed with a flash update of ALOM 1.6.3 FW. Previously Published As 102862 Internal Comments Related Information
Internal Contributor/submitter [email protected] Internal Eng Business Unit Group SSG WGS (Workgroup Systems) Internal Eng Responsible Engineer [email protected] Internal Services Knowledge Engineer [email protected] Internal Escalation ID 1-20311176, 1-19448910 Internal Kasp FAB Legacy ID 102862 Internal Sun Alert & FAB Admin Info Critical Category: Significant Change Date: 2007-03-29 Avoidance: Firmware Responsible Manager: [email protected] Original Admin Info: null Internal SA-FAB Eng Submission -------- Original Message -------- Subject: V440/N440 Host Power On failure; system power OK, Open Boot not responding after hard reset Date: Mon, 26 Mar 2007 11:56:23 -0400 From: [email protected] To: [email protected] CC: joseph mazzola All, The attached FAB is being submitted which provides instruction to the field for V440/N440 2P system configurations with OBP 4.22.19 firmware (released on 501-7343-04 motherboard) and RMC (501-7337-02)with ALOM firmware 1.5.4 that are likely to encounter a host power on failure; system power OK, Open Boot not responding after hard reset. Joe Synopsis: V440/N440 2P system configurations with OBP 4.22.19 firmware (released on 501-7343-04 motherboard) and RMC (501-7337-02) with ALOM firmware 1.5.4 are likely to encounter a host power on failure; system power OK, Open Boot not responding after hard reset. Avoidance: [ ] Binary [ ] T-Patch [ ] Patch [X] Firmware [ ] Hardware [ ] Upgrade [ ] Workaround [ ] Reconfiguration [ ] Service Procedure [ ] None [ ] Hardware Replacement (Must follow SMI FCO Process) * * Note:Please follow the below link for details on how to submit an FCO; http://sunwebcollab.central.sun.com/gm/folder-1.11.811470 Implementation: [X] Reactive (Upon Failure) [ ] Controlled Proactive (H/W FABs require Customer List and Customer Letter) [ ] Mandatory (Requires Customer List and Customer Letter) Product: A42-XH42C2-04HD V440:2*1.593GHz,4GB,4*73GB RoHS A42-XHB2C2-04HD SFV440:2*1.593GHz,4GB,4*73GB N42XH42C24GYBD Netra 440 DC,2*1.6G,4GB,2*146 N42XH42C24GYBA Netra 440 AC,2*1.6G,4GB,2*146 Affected X-Options: (Xoption Part Number / Description) Affected Parts: F501-7337-02 FRU,RMC,ALOM1.5.4,ROHS Issue Description: Impact V440/N440 2P systems with ALOM 1.5.4 FW that has not yet been upgrade to ALOM 1.6.3 FW are likely to encounter an Open Boot not responding failure during poweron. This problem is referenced in Bug ID:6452551 and identifies the fix to upgrade ALOM FW to aleast 1.6.2_b02 which increases the timeout for OBP probe to 10 seconds. ALOM 1.6.3 is available on sun.com download center and was verified to fix the above failure. sun.com download center available from here: http://www.sun.com/servers/alom.html Contributing Factors The Open Boot not responding failure during poweron exists with multiple OBP versions including 4.18.10, 4.22.11, and 4.22.19 and was shown to occur more frequently with later version of OBP. Symptoms Error message: "SC Alert:Host Power-On Failed: System Power OK, Open Boot not responding" This error message occurs during system power up. Root Cause The root cause was determined to be the OBP probe timeout value of 2.5 seconds set in ALOM 1.5.4 and when increased to 10 seconds (ALOM 1.6.3) verified to fix the problem. Deviation WO_35484 was issued to Celestica (CMX) to rework V440/N440 systems by loading ALOM 1.6.3 FW. Corrective Action: Supported Workaround (if available) NA Final Resolution ALOM 1.6.3 is released and available on sun.com download center. Sun Field personnel should diagnose this failure mode and verify that impacted V440/N440 systems can be fixed with a flash update of ALOM 1.6.3 FW. sun.com download center available from here: http://www.sun.com/servers/alom.html Identification of Affected Parts (how to): NA Hardware Remediation and Material Availability Details: (For Hardware FABs only) NA Comments: NA References: * BugID: 6452551 * Escalation ID: 1-20311176, 1-19448910 * Sun Alert: * Pending Patches: * Resolution Patches: * Other References: * Reference Manual: * Related URL(s): * ECO: WO_35484 (Dev) * GSAP: * WW Stop Ship: * Radiance ID: Contacts: * Contributor: Cornelia Jarst * Responsible Engineer: Joseph Mazzola * Responsible Manager: Subhash Dandage * Business Unit Group: SSG WGS [X] SSG WGS (Workgroup Systems) [X] SSG NSN (Netra Systems and Networking) [ ] SSG ES (Enterprise Systems) [ ] SSG SW (Platform Software) Product_uuid d9146f34-fb56-4421-8498-f9ecb90a1349|Sun Fire V440 Server Attachments This solution has no attachment |
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