Sun Microsystems, Inc.   Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition
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Sun[tm] System Handbook: Internal Partner Edition CD Frequently Asked Questions

  1. Can the Sun System Handbook CD be given to customers?
  2. Is there a hard copy version of the Sun System Handbook?
  3. What's the difference between the Sun System Handbook and the FE Handbook?
  4. What should I do if I can't find the information I am looking for or if I find an error?
  5. What is the meaning of the links with the small world globe icon seen on the CD?
  6. What should I do if I have a great idea to improve the Sun System Handbook?
  7. Can I get help with customer technical questions or problems?
  8. What are the differences between CD content and on-line content?

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    1. Can the Sun System Handbook CD be given to customers?

    No. The Sun System Handbook CD is Sun proprietary information, and it may not be given to customers. However, a contract customer version of the Sun System Handbook is available on the web contract

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    2. Is there a hard copy version of the Sun System Handbook?

    No. The last hard copy of the Sun Field Engineer Handbook was published in June 2001. The Sun System Handbook is designed to be an online,web-based resource for Oracle customers, employees, and partners.

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    3. What's the difference between the Sun System Handbook and the FE Handbook?

    The Sun System Handbook is an enhancement of the FE Handbook and provides more detailed information from a system perspective, including system photographs, parts lists, and support documentation. The Sun System Handbook has replaced the online version of the FE Handbook, both on InfoServer and CDs. The Sun System Handbook is available only from your web browser while the FE Handbook is a hard copy, two volume set.

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    4. What should I do if I can't find the information I am looking for or if I find an error?

    Please use the Feedback link located on the upper-right corner of every page to send us any of your questions. We try to respond to all the e-mails we receive.

    If you can't find something, make sure you use the Search engine.

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    5. What is the meaning of the links with the small world globe icon seen on the CD?

    We could not fit everything from the Sun System Handbook web site onto the CD. Links with the small world globe icon require access to the Internet.

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    6. What should I do if I have a great idea to improve the Sun System Handbook?

    Please send us feedback by using the Feedback link located on the upper-right corner of every page. We welcome all ideas and comments. This handbook is for you and we want to make sure we are addressing your needs.

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    7. Can I get help with customer technical questions or problems?

    The Sun System Handbook team is not equipped to be an online support center. We are a small group, and all of our time is spent on adding to and improving the site. For customer technical support questions not specifically related to Sun System Handbook content, please access My Oracle Support (MOS) for expert technical assistance. My Oracle Support can be accessed at http://support.oracle.com.

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    8. What are the differences between CD content and on line content?
    The Software section of the on line Sun System Handbook is not delivered on the CD. And, many of the PDF documents referenced on the Related Documentation (docs.html) pages are not available due to space limitations, but all referenced FINs, FCOs, SRDBs, InfoDocs, and Just the Facts documents are available on the CD.

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